Send us your empties & we'll use them again!
Creating a positive environmental impact is our top priority.
Any questions? We'd love to hear from you: firstname.lastname@example.org.
Collection Depots (Bulk only):
Did you know that we now have a number of Collection Depots* set up for our Bulk Containers across the country?
This means you can now drop off your empty 5L & 20L Will&Able containers at any one of the locations listed on the link below. Please email us after you have returned your empties, and we will give you a 15% discount off your next order.
*Please note, these depots are just for Will&Able Bulk containers at this stage, not domestic sized products, or any other plastic containers.
Return & Swap
Our return and swap arrangement works differently to our domestic range. Due to the size/dimensions of our bulk containers, we are unable to offer the $2 return to sender rate like we do for our household sized bottles, as the courier charges for 5L & 20L containers differ greatly. We encourage all of our awesome customers to return their containers to us, but we are unable to help subsidise the cost at this stage. If you wish to return your containers (at your own cost), we do offer a 15% discount* off your next order.
We suggest getting in touch with Castle Parcels to discuss their current rates, or sending us an email at email@example.com to discuss this process. Please note: Only one discount can be used per order.
Freight & Pallet Returns
Another temporary solution is to hold onto your containers until you have 10+ empty 5L/20L containers. This is the minimum requirement for a pallet. To freight a pallet to Christchurch via Mainstream costs an average of $60 + GST. The cost of freight can differ depending on weight, but we can give you an exact quote based on the amount you are wishing to return.
We can arrange this with you and pay half of this fare, so it balances out as much as possible with the cost of our household range scheme. In order to do this, you will need to have access to (and be able to wrap) a pallet.
Refilling & Christchurch HQ
We welcome all Christchurch locals to drop off empty bulk containers to us at our Wigram HQ. Please send us an email at: firstname.lastname@example.org, so we can welcome you when you drop off your containers. We do not have refill stations set up at our HQ, but we are more than happy to arrange this with you.
Please note our operating hours are Mon - Fri, 8am - 4pm.
Find us at 21 Lodestar Ave, Wigram, Christchurch, 8042.
Our Environmental Commitment
We take great pride in offering commercial organisations the opportunity to recycle their bulk containers with us. All of our 20L containers are repurposed and the majority of our 5L containers are repurposed as well. As part of this initiative, our team collects containers from a local business, which would otherwise head to landfill. Next, we strip the labels and clean the containers for reuse.
It's super important to us that we are doing our bit for the environment, so we will continue to work on our 'return to sender' initiative.