If you ordered goods, but did not received them, you may cancel your order providing the order has not been dispatched. We will issue you a refund. For products that are damaged upon arrival, we will send out a replacement free of charge, and you may keep the damaged product.
If you receive your goods and wish to return them for a refund, your item/s must be unused and in the same condition in which you received it. Your items must also be in the original packaging. To return goods for a refund, you must notify us and return your goods to us within 14 days of receiving them. You are responsible for paying return courier costs for any undamaged items you wish to return. Once we receive the item/s back, we will refund you provided that the goods are in an unused, resaleable condition. If/when you are refunded, you will receive an email confirmation of the refund. Please allow up to 5 business days for the refund to be processed to see the money back in your account.